Leadership, management and service improvement for the public sector - Tel: 01494 522 141

Meeting NHS Management Challenges


This section summarises a range of insight-publications from Bucks Consulting group team-members.

Val Iles

Val Iles

Valerie Iles

(2011) Why Reforming the NHS doesn’t Work: the importance of understanding how good people offer bad care. Download ‘Why Reforming’ here.

(1997 & 2006) Really Managing Health CareIntroduction of ‘Really’ here


Patrick Smith

Professor Patrick Smith

Recent books and journal articles include:

  • (In preparation).  Crowded places: contexts and concepts.   Cambridge. Entertainment Technology Press.  With Chris Kemp.
  • (In press, 2015).  Learning outcomes revisited.  Chapter contributed in John Leas’ book (as yet untitled) for the Open University.  With Trevor Hussey.
  • (2012).  ‘Characterising work-based learning as a triadic learning endeavour.’  Journal of Further & Higher Education.  With Chris Kemp & Roger Dalrymple. 1–15.
  • (2011). ‘Accounts of practice: the use of action learning with inter-professional cohorts on a Leadership and Management MA.’  Learning and Teaching in Higher Education.  4 (2).  155–158.  With Roger Dalrymple.
  • (2010). Getting critical: converting experience into knowledge.  Journal of Crowd Safety & Security Management. 2 (1). 65–73.  December.
  • (2010).  Account of Practice: use of action learning with inter-professional cohorts on a Leadership and Management MA.  Learning and Teaching in Higher Education. 4 (2).  With Roger Dalrymple.
  • (2010).   Case Studies in Crowd Management, Security & Business Continuity.  Cambridge. Entertainment Technology Press.  Book co-edited with Chris Kemp.  (Amazon)
  • (2010).  Book ‘The trouble with higher education’ co-authored with Trevor Hussey and published by Routledge. (Amazon)
  • (2010).  ‘Student transitions in higher education.’  Innovations in Education & Teaching International.  47 (2). Co-authored with Trevor Hussey.

 sq-Dr.-Bill-NicholsDr. Bill Nichols

Writes regularly on communications and engagement (including reputation and relationships).  His communications blog is Ad Astra.