Leadership, management and service improvement for the public sector - Tel: 01494 522 141

Meeting NHS Management Challenges

NHS Service Improvement

NHS Service Improvement

Val Iles, leadership and management specialist

Contemporary healthcare is often byzantine.  Many organisations, understandably, head for safety.  They apply the ‘complex easy’.   It lends the appearance of action.  It is, sadly, the way things often are but not how they should be. We offer NHS Service Improvement.

So we stay focused on Val’s ‘simple hard’ principle.

We seek to create and facilitate:

  • Simple organisations,
  • Simple work-flow and
  • Simple and clearly-understood outcomes.

Because, following Deming, “reducing complexity is the key to increased productivity… and to higher grade service”.